Last updated September 22, 2023.
1. Information Collected
We may collect the following types of personal information:
Contact Information: Names, email addresses, phone numbers, and postal addresses.
User Credentials: Usernames, passwords, and other authentication details for accessing our services.
Service Usage Data: Information about the use of our IT services, including logs, error reports, and performance metrics.
Payment Information: Billing details, credit card numbers, and other payment-related information for processing transactions.
Device and Network Information: IP addresses, device types, operating systems, and browser details for optimizing service delivery.
2. Purpose of Data Collection
We collect and use personal information for the following purposes:
Providing IT services and support to clients.
Communicating with clients regarding service updates, inquiries, and technical issues.
Processing payments and managing billing accounts.
Improving and optimizing our IT services.
Ensuring the security and integrity of our systems and networks.
3. Data Sharing
We do not sell, trade, or otherwise transfer personal information to third parties without explicit consent, except for the purpose of providing agreed-upon services or complying with legal requirements.
4. Data Security
We implement industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, regular security assessments, and access controls.
5. Data Retention
We retain personal information for the duration necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Cookies and Tracking Technologies
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
9. Contact Information
MY IT BRAIN, LLC [Address] [Contact Information]